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We're Sorry, We Screwed Up 🙏
FYI 📝
We will raise paper chain pot prices on October 1 by 14%.
Over the last five years, we have done everything possible to avoid increasing prices, but now with inflation, we have to raise prices.
Freight, fuel, and raw materials have all increased substantially in the last 24 months. We have absorbed the prices as much as possible, but we now have to raise prices permanently.
New prices will be as follows:
- CP303 - 2" - $399
- LP303-10 - 4" - $289
- LP303-15 - 6" - $309
Buy now and avoid the price increase.
If you have any questions, please reach out.
Diego
BUSINESS 📈
As a business, when you are wrong or screwed up, admit it. We're sorry; we screwed up.
Don't hide behind excuses or rules and regulations.
Last week I found myself at a business needing to get some paperwork notarized, and it turned out to be a cluster fluff.
Instead of the business just saying sorry, they throw up their hands and say sorry, it's the rules. No empathy, admission of guilt, or taking of any responsibility.
Standing on the other side of the fingerprint covered plexiglass sneeze guard, their response went over like a lead balloon.
As they deflect, I am just getting pissed.
It instantly made me realize how important it is to support a customer when things are not going well.
It isn't important to be right; it's important to get it right.
You can't walk back mistakes, but you can make sure the person walks back in.
When you screw up in life, admit it.
It matters.
It makes an impact.
People respect it.
Unfortunately, most people would rather be right at the moment than be valued over the long term.
LIFE 💭
Be very careful how you word things.
Exact phrasing matters.
It's possible to give the correct answer that doesn't solve the problem. Put gas in the truck for me. But I put diesel in, and it takes regular gas. Oops!
If someone screws up using your directions, maybe your directions aren't clear enough.
Blame yourself, not them.
Exact phrasing matters.
🙏
Diego
P.S. If you are interested in more sales and marketing content, follow me on Instagram. I have been putting out brand new posts focused on business six days a week. Enjoy!
PODCASTS WE PUBLISHED THIS WEEK
Building Systems for Efficiency (CC18)
In this episode of Carrot Cashflow, Robert Arnold of Pleasant Valley Farm talks about how they were able to take their farm business online after decades of solely relying on farmer’s markets. Robert talks about the process behind how they built the front and back end of their online business to run it more efficiently.
Robert Arnold is a second-generation farmer at Pleasant Valley Farms in Argyle, New York. After decades of selling at farmer’s markets, Pleasant Valley Farm has transitioned to selling online thanks to his technological and systems expertise. Apart from constantly improving the efficiency of their operations, Robert also consults with other farms on how to build out their systems that make running their businesses easier.
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Hi! I'm Diego.
Business and productivity tips meet real life. Join over 30,000 people who read Seeding Thoughts each week. They love it, and I hope you will too!
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